Consultant, Java Support
In this role, you would be primary responsible for supporting and enhancing web application.
Supporting / Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
Creating, scheduling, monitoring jobs, troubleshooting jobs
Go through logs and trace back to code as to what is going wrong
Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
Execute and manage day-to-day operations via ticketing tools and processes
Ensure appropriate tool is updated in accordance to SLA specifications with case notes, status updates and case closure information.
Responsible to test the application features, should have understanding of any testing tool.
B.E. / B.Tech / MCA or equivalent
Experience in Core-java, J2EE and Spring
Strong understanding in Relational database concepts
Good knowledge and work experience of SQL
Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus
Strong written and verbal communication skills
Flexible to work in shifts on rotation basis.
Willingness and ability to multi-task.
Willingness to learn the Product / Platform and associated technologies.
Ability to be learn and apply new processes and tools.
Technical understanding of products / services and / or ecosystem being supported