What will you be doing? Production Support
Application Checks & Reports
Systems Management - Responsible for Operational Systems Management & Preventative Maintenance to include proactive monitoring, system checks, SOD Reports, house-
keeping and scheduled maintenance activities. Estate Management work on DCR Test to support the BCM Team, assist Platform team on booking servers for Quarterly patching & pre-
post checks, Capacity ManagementRequest Management Responsible for handling the Request for fulfilment of the new asks.Escalation management provide full support and best service in event of any service or operational escalation.
This would include the ability to problem solve, by reviewing incidents raised, making innovative recommendations, analysing the full end to end issue ensuring that recommendations made will resolve incidents with no additional impact to serviceInnovation a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the roleCommunication with any incident raised or escalation to service the role holder must have the ability to communicate at all levels.
This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes / enhancements to line management and peers.
Documentation Management & AdministrationAdhere to all Operational processes and procedures, ensuring full compliance to the input of data and information into service management and operational tools and systems.
Own and manage Document Library - develop, store and maintain all operational documentation to include processes, procedures, knowledge, and required MI.
What we’re looking for :
Skills that will help you in the role :
Where will you be working?
In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites.
Please speak with your recruiter about the specific location plans for your role. Be More at Barclays At Barclays, each day is about being more as a professional, and as a person.
Be More Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.
Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.
Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays?
Visit home.barclays / who-we-are / for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.
Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.
Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.
These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.
We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.