Customer Support (T & O) - On DBS Contract
DBS Bank
Mumbai, India
25d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Capableof handling and managing the Trade financeproducts
  • Strengthenrelations with the various stake holders and the client facing branchesInteracting with the relationship managers and products and internal teams toresolve all trade queriesand issues promptly.
  • Open towork and perform in dynamic environment and under pressure situations, whereinindividual skill combines with team's performance to determine the success ofthe unit.
  • Understanding& highlighting the risks in the process, and work on process improvements
  • Handlingvarious internal & external audits independently, and keeping the unit audit-readyat all points of time.
  • Ensurethat the KPI’s and KRI’s are managed and maintained as per the group’s expectedstandards.
  • Capable of managing project level deliverablesand targets
  • Requirements

  • Should have strong knowledge ofvarious Trade Products related to Documentary Letters ofCredit, Standby Letters of Credit, Bank Guarantee, Bank-
  • to-Bank Reimbursements,Fund Transfer, and Swifts

  • 3-4 years of Work Experience inhandling the Trade Finance product.
  • Should have understanding of theunderlying ICC publications - UCP600, ISBP, URR, URC and various AML &Sanctions policies.
  • Should have strong analytical& interpersonal skills
  • Handling all types of customercomplaints, enquiries Queries. Interacting with beneficiary / beneficiary bank / issuing bank regarding any clarification with respect to trade transactions.
  • Excellent Client / Customermanagement skills, business orientation.
  • Be capable of ensuring smoothtransition without impacting customer deliverables, to manage processes andmetrics on a day to day basis,
  • Capability to identify areas ofrisk and ensure proper mitigates and controls are put in place.
  • Apply
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