Senior Software Engineer
Hexagon
Hyderabad, TS, IN
2d ago

Overview

  • Hexagon is seeking a talented and passionate Support Analyst to work for Web based Application.
  • You will work within an international team having varied levels of experience from 2 to 30 years and responsible for all Service Request raied by the Customers from various region.
  • You will be challenged to Collaborate with multiple customers with different work style.
  • This role is heavily dependent upon process and timely communication . Teamwork, a strong work ethic, innovative thinking, and problem solving with rigor and procedure are all essential.
  • Responsibilities

  • Work with Multiple customer for the raised service request.
  • Document the commonly faced issue / questions.
  • Work as the interface for Internal team and Customers for any communication
  • Exposure to any 2D / 3D products like : , Smart 3D, AVEVA E3D, BIM 360 viewer, SPIOP is preferred but not mandatory.
  • Very good analytical and problem solving skills.
  • Good geometrical problem solving skills
  • Experience in working using SCRUM process / SAFE Framework is a plus
  • Educational Qualifications

    B.Tech / M.Tech : Civil / Mechanical with good acedemics

    Skills Required

  • Good Communication Skills
  • Able to collabrate with multiple customers
  • Knowledge of Salesforce for handling the cases / Service Request
  • Expertise in Primavera(P6), MS Project, MS Excel (Scheduling software’s) is a Plus
  • Expertise in Revit or any Modeling software is a Plus
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