Job Summary : -

Candidate will oversee, and coordinate Incident and Problem management activities associated with a large customer’s global network.

Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

Primary functions performed include incident / outage response, coordinating multiple vendors to resolve outages, leading management status bridge updates, Publish Incident status to the customer via bulletins until incident resolution across AT&T and customers.

Be a Subject Matter Expert (SME) on Incident Management Process.

Roles and Responsibilities :

Qualifications

Key Competencies and Skills :

Independent, self-driven and highly customer focused

Technical skills