Developer Support Engineer: Managed Databases
DigitalOcean, Inc
4d ago

Have you ever wondered what happens inside the cloud

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world.

We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about solving technical problems and enabling customers along with extensive experience working with Linux, multiple databases engines, and open-

source environments. Someone who has a strong desire to support our customers with an emphasis on fixing it once for all.

We are looking for a Developer Support Engineer to join our Developer Support Upstack team. Reporting to the Manager of Support for Upstack, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocating for their needs.

As a Developer Support Engineer focused on providing exceptional support for our Managed Database offering, and through engagement and collaboration with our Upstack, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers' experience and journey on our platform.

What You’ll Be Doing :

  • Responding to a high volume of technical tickets generated by our customers in a timely manner
  • Troubleshooting common Linux operating systems (CentOS, Fedora, Debian, and Ubuntu), application stacks (LAMP, LEMP, MEAN), and applications (WordPress, Ghost)
  • Working both collaboratively and independently with our support, product, and engineering teams
  • Identifying, communicating, and documenting process and policy improvements
  • What We’ll Expect From You :

  • Experience with one or more database engines (MySQL, Postgres, and / or Redis), Linux operating systems (CentOS, Fedora, Ubuntu, Debian), and relevant technologies
  • Excellent written and verbal communication skills
  • Successful track record in providing exceptional support to tech-savvy customers
  • Unrivaled passion for customer advocacy and technology
  • Strongly identify with our products, brand, and team culture
  • Strong analytical and pattern recognition skills
  • Bonus : Experience setting up and managing production and / or highly available database clusters
  • Bonus : Programming / Scripting languages (Bash, PHP, Go, Python, NodeJS)
  • Bonus : Configuration Management (Ansible, Salt, Chef, Puppet)
  • Bonus : Virtualization (KVM, Xen)
  • Bonus : Knowledge of, and contribution to Open Source projects
  • Why You’ll Like Working for DigitalOcean :

  • We have amazing people . We can promise you will work with some of the smartest and most interesting people in the industry.
  • We work hard but we always have fun doing it. We care deeply about each other and take our no jerks rule very seriously.

  • We value development . We are a high-performance organization that is always challenging ourselves to continuously grow.
  • That means we maintain a growth mindset in everything we do and invest deeply in employee development. You’ll need to be great to get hired here and we promise you’ll get even better.

  • We care about you . We offer a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
  • We invest in your future . We provide all employees with reimbursement for relevant conferences, training, and education.
  • We want you to love where you work . Our office space is equipped with all the amenities you might need, including with 24 / 7 access, high-
  • speed bandwidth, unlimited coffee and plenty of community-focused events to keep you engaged. We also allow employees to customize their workstations to meet their needs.

  • We value diversity and inclusivity . We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Department : Customer Support

    Want to learn more about our Customer Support team? Clickhere!

    Want an inside look into life at DO? Clickhere to hear from our employees!

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