Customer Delivery Engineer - 2 Candidates Required
AutoGrid Systems
Bengaluru or Anywhere in, IN
3d ago

Company Overview

AutoGrid builds software applications that enable a smarter Energy Internet. The company’s suite of Energy Internet applications allows utilities, electricity retailers, renewable energy project developers and energy service providers cheap, clean & reliable energy by managing networked distributed energy resources (DERs) in real time and at scale.

applications are all built on the AutoGrid Energy Internet Platform (EIP), with patented Predictive Controlsâ ¢ technology that leverages of smart meter, sensor & third-party data, along with powerful data science & high-performance computing algorithms, to monitor, predict, optimize and control the operations of millions of assets connected across global energy networks.

The world’s leading energy companies, including ON, Bonneville Power Administration, Florida Power & Light, Southern California Edison, Eneco, Portland General Electric, CPS Energy, New Hampshire Electric Cooperative, NextEra Energy & CLEAResult, are using AutoGrid’s software to improve their operations, integrate and drive deeper engagement with their customers.

The Cleantech Group has recognized AutoGrid with several prestigious industry awards, including Greentech Media’s Grid Edge Award 2016, Bloomberg New Energy Pioneer 2016, World Economic Forum Technology Pioneer 2015, Red Herring Top 100 North America 2015, Cleantech Global 100 for 2015 and 2014, and Industrial Innovation Company of the Year 2014.

India Pvt. Ltd. a 100% subsidiary of AutoGrid Systems, Inc., in Bangalore in Q4 2016 with a focus on Internet / big data / analytics product engineering and business activities in the smart energy domain.

COVID-19 Advisory : This role is primarily based out of Bangalore and preference will be given to local candidates. Keeping in view the COVID-19 situation, AutoGrid is willing to consider candidates from all over INDIA, as long as you have a great working ethic and strong broadband connectivity.

COVID-19 has given us the opportunity to work remotely- Let's embrace it and enjoy the flexibility while we can.

About the Customer Delivery Engineering Team :

AutoGrid's Customer Delivery Engineering Team works with leading power utilities across the globe to deliver our cloud-based energy management solutions, provide software and solution enhancements, and integrate our products with our customers IT infrastructure.

Members of the Customer Delivery Engineering Team are responsible for configuring our AutoGrid FLEX software to meet customer specific use-cases and developing system enterprise grade integrations.

These enhancements may be applicable to only one customer or needed as a roadmap acceleration initiative which will later be included in the core product.

As such, Customer Delivery Engineer's work is both demanding and highly rewarding as the services have a high impact on AutoGrid's and our customers mission-critical performance.

The Customer Delivery Engineering team is responsible for :

  • Configuring software for customers
  • Implementation of use cases
  • Testing of end to end solutions
  • Training customers as needed
  • Assisting in the analysis and resolution of field issues when escalated by customer support
  • Maintaining and enhancing integration with third-party hardware and software
  • Working with Product Management, Engineering, and QA to improve software functionality and quality
  • Customer Delivery Engineer- Job Responsibilities :

  • Apply advanced troubleshooting and analytical skills to perform root cause analysis of production issues.
  • Review and implement complex software in python, ruby and other programming languages
  • Produce documentation for customers and internal audiences, such as functional description and detailed design documents for complex custom solutions
  • Understand the integration layers between data sources, customer systems, device vendor clouds, etc. and build scripts and connectors as necessary between various systems
  • Query and manipulate data to generate custom reports that unlock additional value from customer data
  • Participate in user acceptance testing
  • Your qualifications :

  • B.Tech in engineering, computer science, or other STEM fields or higher
  • 3+ years of experience functioning in a business analyst / consultant or technical support engineer role
  • Familiarity with the Linux Operating system, Networking and scripting in a Linux environment to manage large data sets
  • Solid understanding of data structures, coding standards, best practices, and software design
  • Working knowledge of SQL and NoSQL databases
  • Experience with REST APIs
  • Proficient in Python, Ruby-on-Rails or any object-oriented language
  • Experience with common technologies like AWS, Kubernetes, Kafka, Github, etc.
  • Strong communication and organizational skills, working with cross-functional teams and analytic capabilities
  • Nice to Have :

  • Understanding of the mechanics and economics of demand response, demand-side management and distributed energy resources (DERs)
  • Experience with SaaS software within Utilities space
  • Experience with SCADA and IoT infrastructure and related protocols such as DNP3, Modbus, OpenADR, IEEE-2030.5
  • Experience with common cloud communication services such as Twilio, SendGrid, etc.
  • Familiarity with big data frameworks including Hadoop / MapReduce, HDFS, HBase or Hive
  • Familiarity with BI tools such as Tableau or Looker
  • Experience using issue tracking tools such as JIRA
  • Experience working in an agile software delivery model, including Kanban
  • Proven experience working in a dynamic startup environment
  • Benefits and Perks

  • Attractive MNC-standards CTC - based on skills, education, experience and past CTC
  • Collaborative, close-knit, informal & open environment with a strong leadership team
  • Opportunity to be working with a really smart and fun group of people on solving BIG problems in CUTTING-EDGE technology domains for a HUGE EMERGING global industry
  • Medical & accident insurance coverage, travel support, and free home broadband
  • AutoGrid will offer high end MacBook Pro, computer screens, and other hardware for you to work from home comfortably.
  • Flexibility in working hours and working locations
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