Standard Chartered
4d ago

28 / Aug / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -

one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities Support Function :

  • All Queries received should be responded promptly with an effort to resolve the query within the agreed SLA
  • SCM process advice to the customers and ensuring maximum usage of eProcurement system
  • Manage SCM Ops mailbox on daily basis and ensuring all customer queries are replied / worked in due time
  • SCM Policy advice. Adherence to SCB Procurement policies
  • Attempt to resolve the users query at the first instance FCR.
  • Increase the FCR to 60%
  • Analyse and highlight the system issues to technology team and work toward solving them.
  • Participating in the Risk related framework activities
  • No customer complaints, good working relationship with customers,
  • Out serve driven service delivery leading to standardised and control driven processes.
  • Transparent communication mechanism would help in fixing issues immediately.
  • Sharing best practice with other team members
  • Take additional effort to resolve the issue
  • Vendor Management :

  • Check all supplier addition forms for completeness and create the vendor
  • Deactivating the vendors after performing the necessary checks
  • Maintain the deactivation / reactivation list on SharePoint
  • To get the vendor created within the agreed TAT, To deactivate / reactivate as per process and within the agreed TAT
  • Zero escalations due to miss out on TAT and miss out on policies.
  • Maintain PSL for all suppliers for eProcurement countries
  • System Testing :

  • Exploring the system at the maximum possibility and highlighting any system issues to the
  • Concerned people (business, functional and technical team) and working towards resolving it.
  • Perform UVT and PVT for the system changes Our Ideal Candidate
  • Good understanding & experience of procurement process
  • Effective presentation and communication skills
  • Problem solving ability
  • Apply now to join the Bank for those with big career ambitions.

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