28 / Aug / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities Support Function :
All Queries received should be responded promptly with an effort to resolve the query within the agreed SLA
SCM process advice to the customers and ensuring maximum usage of eProcurement system
Manage SCM Ops mailbox on daily basis and ensuring all customer queries are replied / worked in due time
SCM Policy advice. Adherence to SCB Procurement policies
Attempt to resolve the users query at the first instance FCR.
Increase the FCR to 60%
Analyse and highlight the system issues to technology team and work toward solving them.
Participating in the Risk related framework activities
No customer complaints, good working relationship with customers,
Out serve driven service delivery leading to standardised and control driven processes.
Transparent communication mechanism would help in fixing issues immediately.
Sharing best practice with other team members
Take additional effort to resolve the issue
Vendor Management :
Check all supplier addition forms for completeness and create the vendor
Deactivating the vendors after performing the necessary checks
Maintain the deactivation / reactivation list on SharePoint
To get the vendor created within the agreed TAT, To deactivate / reactivate as per process and within the agreed TAT
Zero escalations due to miss out on TAT and miss out on policies.
Maintain PSL for all suppliers for eProcurement countries
System Testing :
Exploring the system at the maximum possibility and highlighting any system issues to the
Concerned people (business, functional and technical team) and working towards resolving it.
Perform UVT and PVT for the system changes Our Ideal Candidate
Good understanding & experience of procurement process
Effective presentation and communication skills
Problem solving ability
Apply now to join the Bank for those with big career ambitions.