Senior Technical Support Engineer
Sumo Logic is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. You will be focused on assisting customers with technical issues resolution and advice covering simple to very complex level problems.
You will participate in direct customer interactions to quickly assess and troubleshoot issues, document product enhancements or defects, and provide best practice advice around the implementation and use of the Sumo Logic service.
Education : Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience.
About Us :
We are a cloud-native SaaS machine data analytics platform, solving complex monitoring problems for DevOps, SecOps and ITOps teams.
Customers love our product because it allows them to easily monitor and optimize their mission critical, large scale applications.
Our microservices architecture in AWS ingests hundreds of terabytes daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.
Democratize machine data analytics through the Sumo Logic platform, bringing real-time data insights securely through the cloud.
We have raised $345 million in funding to date, with the most recent round being May 2019. Investors include Battery Ventures, Greylock Partners, Sutter Hill Ventures, Accel Partners, Sequoia Capital, Sapphire Ventures and DFJ Growth.
Our recurring revenue and customer base are growing steadily. We serve over 2,000 customers across the globe including AirBnB, Alaska Airlines, Anheuser Busch, Hootsuite, Hearst, Hudl, Major League Baseball, Marriott, Medidata, Sauce Labs, Samsung SmartThings, SPS Commerce, Twitter, Telstra, Toyota, Zuora and more.