Customer Experience Manager, Gurgaon
3d ago

Responsibilities :

  • Developing processes to position team on achieving its goals and objectives
  • Coach, teach and promote a positive team attitude to increase productivity of associated team members
  • Staff Development Plan
  • Ensure high retention of the team Developing enablement and cross training plans for the team
  • Communicate across various ApplyBoard teams
  • Required Skills :

  • Strong leadership and people management skills
  • Proven track record in building highly skilled customer service teams
  • Direct experience in establishing and achieving goals and targets tied to Customer Experience
  • Excellent written and verbal communication skills
  • Exceptional Customer Service Skills
  • Strong knowledge in MS Excel / Smartsheets and ability to analyze and report on data
  • Promoting positive attitude while working across different teams
  • Core Competencies :
  • Accountable
  • Accountable
  • Verbal & Written Communication
  • Student / Customer Orientation
  • Problem solving / Good Judgement
  • Teamwork and Collaboration
  • Self-directed
  • Qualifications :

  • Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
  • Minimum Associates Degree (Bachelor Degree preferred) 5+ years experience managing people
  • Nice to have : Experience working with educational institutions
  • Must have : +5 experience in customer experience or account management
  • What We Offer :

  • The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
  • Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
  • Great compensation and benefits package to keep you healthy and happy!
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