Technical Support Engineer/Rep
Kronos
Noida, India.
6d ago

Description

The duties of a Technical Support Engineer ( Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

  • Responding to Application Alerts based on monitoring tools as first responder
  • Review / assess technical situation and establish case priority / severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
  • Ensure operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals / policies.
  • Qualifications

  • Any Technical qualification in graduation / post graduation.
  • 6 months-2years related work experience.
  • Understanding of operating systems, networking technologies / protocols, and software applications.
  • Familiarity with SQL relational database management systems and SQL scripting.
  • Ability to deliver superior customer service.
  • Sound analytical and organizational skills.
  • Excellent oral / written communication skills
  • Willingness to work on flexible shifts ( including weekends) supporting a 24x7 operation globally
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