Support Analyst/Senior Support Analyst - Unix, SQL
BNP Paribas Real Estate
Mumbai, Maharashtra, India
3h ago

Responsibilities

  • Operating on Singapore / London based hours to support the business in Singapore and London this involves 2 rotational shift works with the early shift being at 6.
  • 30am start time, and the late shift starting from 1pm Mumbai time.

  • The successful candidate will be expected to be committed to potentially longer than normal days if there are critical issues which still require attention at the end of the day.
  • Perform System Checks, Pro actively monitor and improve availability and performance of the production environments globally, deployment of applications in UAT & PROD env, contribute in weekend checks and coordinate with the teams in New York, London, Singapore.
  • Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
  • Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets.
  • Perform BAU tasks with very good quality Incident management.
  • Technical & Behavioral Competencies

  • Unix / Linux
  • Windows
  • Shell & Python scripting
  • Oracle SQL
  • Application Production Support knowledge
  • Excellent communication skills
  • Ability to absorb, retain and document knowledge
  • Ability to prioritize work effectively in a dynamic, ever changing environment.
  • Self motivated by working under their own initiative
  • Specific Qualifications (if required)

    Confident enough to work in a Business Critical challenging environment

    Skills Referential

    Behavioural Skills : (Please select up to 4 skills)

    Ability to collaborate / Teamwork

    Ability to deliver / Results driven

    Creativity & Innovation / Problem solving

    Adaptability

    Transversal Skills : (Please select up to 5 skills)

    Analytical Ability

    Ability to understand, explain and support change

    Ability to set up relevant performance indicators

    Ability to develop and adapt a process

    Ability to manage / facilitate a meeting, seminar, committee, training

    Education Level :

    Bachelor Degree or equivalent

    At least 3 years

    Other / Specific Qualifications (if required)

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