Senior Support Engineer, MS SQL Server & IBM Db2
Rimini Street
Bangalore, Hyderabad
3d ago

Position Summary

The role of the Enterprise Support Engineer, Oracle Technology to provide exceptional remote-based support for mission-critical Oracle systems as part of our global customer support team.

The role of the Enterprise Support Engineer- Oracle Apps DBA with RAC

Oracle FMW DBA requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of either Oracle Ebusiness suite
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Manage one or more key assigned accounts as a technical / functional advisor
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
  • Qualifications / Skills / Experience

    Minimal Qualifications

    Education

  • Bachelor Degree in Computer Science or related field or equivalent experience
  • Location

  • Hyderabad or Bangalore, India
  • Experience

  • 10+ years relevant Oracle Apps DBA experience- EBS
  • Must have strong Oracle RAC troubleshooting skills
  • Must have strong Oracle Tuning skills including SQL tuning
  • Must have strong Golden gate skills
  • Excellent skills in DataGaurd and ODI
  • Good knowledge of Weblogic 11g,12c administration, tuning.
  • Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, PL / SQL, Java, Enterprise Manager, SOA, WebLogic and JVM
  • Hands-on operational expertise as an Oracle Apps DBA or an Oracle FMW DBA
  • Expertise with Oracle EBS 11i & R12 (12.1 and 12.2), including full life-cycle implementation experience, configuration and administration of the application
  • Experience in integration EBS with 10g SSO, OAM / OID with AD.Experience in EBS + SOA gateway implementation and troubleshooting
  • Experience with administration, installation and / or debug of other Oracle Technology components would be an advantage such as OBIEE / A or Webcenter
  • A consulting background, while not mandatory, would be useful
  • Skills

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Excellent interpersonal, presentation and communication skills verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
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