RateGain team is looking for a full time Lead NOC Engineer to join the team in Noida. You will utilize Network Management practices to design, deploy and maintain all network systems.
You must analyse problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
Your engineering will directly contribute to an uptime greater than 99.99% for these customer-facing systems.
NOC Engineer duties and responsibilities.
Monitor the performance and capacity of network systems using a variety of tools. Look for hardware, software, and environmental alerts or malfunctions.
When an issue is identified, NOC Engineers has to work to determine the cause of the problem.
When a problem affects the IT services, the NOC Engineer has to works to triage or troubleshoot the problem & fix it within the defined SLA.
This may include coordinating with third-party vendors, customer contacts, or other IT teams.
Track all Issues
While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. Also responsible for updating the Tickets on the Ticketing system.
When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
NOC Engineer Skills
Strong analytical thinkers, who enjoy solving problems, thrive in a high-pressure environment with shifting priorities. Should be able to assess a situation and determine tactical steps forward, and can lead a team in implementing a strategic plan.
Core skills : NOC Engineers must have the below core skills.
Bachelor / Master Degree in Engineering (Communications / Electrical & Electronics / Computer Science)
CCNA / CCNP / CCIE certification is a must
8-12 years of Network Engineer experience in an Enterprise setup of a NOC Team.
Knowledge in Network concepts; server computing, telecom technologies.
Understanding of TCP / IP and QOS in the LAN, WAN and WLAN
Has understanding of LAN (Layer 2), WAN (Layer 3) networking protocols and technologies including switching, routing and security
Strong understanding of OS Windows, Linux, Firewalls, Routers, Switches and load balancers (Technical support and deployments).
Strong understanding of scripting and configuration of Network Devices.
Strong knowledge of data center networking (including load balancers, ACL and Security).
Strong problem solving, decision-making and facilitation skills
Strong focus on creating high quality deliverables
Experience in standards development and governance
Focus on continual process improvement