Process Developer - Accounts Receivables
Genpact
Gurgaon, India
2d ago

Responsibilities

  • Good understanding of Accounts Receivable function
  • Review daily wire / lockbox report and provide Cash Application team with payment allocation details for application in Genius.
  • Ensure cash is applied correctly.

  • Review the assigned broker accounts and address all the open items with the respective brokerage staff via telephone and / or e-mail.
  • Notify brokerage of delinquent balances via monthly broker statements and regularly follow-up on open balances throughout the month to ensure timely collection.
  • Obtain supporting documentation from broker and / or underwriting to resolve open balances or balances recorded in the broker suspense ledgers.
  • Provide commentary to Accounts Receivable Supervisor to update status on large, outstanding items for management reporting.
  • Notify UW of any booking issues / discrepancies identified and ensure resolution in Genius (e.g. incorrect due dates entered, policy not booked but payment received, incorrect commission amount booked).
  • Research and reconcile assigned third party administrator (TPA) accounts and address all open discrepancies. Coordinate with Program Operations Dept and Program Administrators to resolve any open balances.
  • Timely and accurately address queries from internal and external customers
  • Prepare check requisitions to facilitate return premiums or other credits due back to the broker if the credit cannot be netted against the next payment.
  • Ensure accurate handling of credit balances in accordance with Unclaimed Property mentorship.
  • Prepare mark-offs request form with supporting documentation for supervisor / manager review when accounts are deemed uncollectible or uneconomical to pursue.
  • Balance the cancellation process, including sending out Notice of Cancellation (NOC) and coordinating with underwriting and brokers.
  • Common email box management
  • Assist the Accounts Receivable Supervisor with monthly and weekly ad hoc reporting activities
  • Qualifications we seek in you

    Minimum qualifications

  • Bachelor’s degree- B.com
  • Prior experience in Order to cash Collections, B2B Collections, Accounts Receivable, Cash application will be an advantage
  • Excellent Interpersonal skills
  • Good knowledge of MS office
  • Preferred qualifications

  • Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment.
  • Strong Analytical Skills
  • Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
  • Eye for detail and quick response time
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