About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Partner with Senior Leaders, Global Process Managers (GPM) and Stakeholders on various initiatives, in line with organization objectives
Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
Ensuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
Continuous Improvement in Productivity to the standards prescribed from time to time
Manage data & information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries & group teams.
Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion / migration due to Data-Mart enhancements).
Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring / tracking the team’s compliant
Provide guidance to Group / Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner
Work closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure / solution covering data quality, data assurance, refresh timeliness, data security governance
Manage the infrastructure need of the internal team
Proactively managing / monitoring the processes around data warehouse access application, approval and user access review
To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements
Manage analytics support for all the key initiatives of all segments / products of Retail Bank / Private Banking
Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)
Manage analysis & reporting across all Retail products / segments / Private Banking
Manage processes leading up to scorecard performance tracking and incentive calculation
Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards
Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures
Upholding the Values of the Group and Company at all times
Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role