Manager - Retail Analytics Operations
Standard Chartered
Chennai, India, ASEAN & South Asia
4d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Partner with Senior Leaders, Global Process Managers (GPM) and Stakeholders on various initiatives, in line with organization objectives
  • Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
  • Ensuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
  • Continuous Improvement in Productivity to the standards prescribed from time to time
  • Manage data & information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries & group teams.
  • Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion / migration due to Data-Mart enhancements).
  • Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring / tracking the team’s compliant
  • Provide guidance to Group / Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner
  • Work closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure / solution covering data quality, data assurance, refresh timeliness, data security governance
  • Manage the infrastructure need of the internal team
  • Proactively managing / monitoring the processes around data warehouse access application, approval and user access review
  • To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements
  • Manage analytics support for all the key initiatives of all segments / products of Retail Bank / Private Banking
  • Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)
  • Manage analysis & reporting across all Retail products / segments / Private Banking
  • Manage processes leading up to scorecard performance tracking and incentive calculation
  • Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards
  • Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures
  • Upholding the Values of the Group and Company at all times
  • Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
  • Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role
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