Technology Lead
Wells Fargo
Hyderabad, Telangana, India
1d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

Payments, Virtual Solutions, and Innovation / Community Bank Technology (PVSI / CBT) within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.

It also helps CBT PVSI CIO group in transforming the technology organization. This includes collaborating with Risk Management, Enterprise Architecture, Strategy, Shared Service and Infrastructure teams

About the Role

you will work to Operational Applications team in Enterprise Contact Center technologies (ECT) of Community Banking Technology.

Responsibilities

Genesys Engineering : Systems Architect / Apps Systems Engineer Provides project and platform support for the Genesys 8.

x CIM (Customer Interaction Management) platform, GVP (Genesys Voice Portal), and InfoMart Reporting platform. Provides technical consultation and guidance on all platform related issues and topics.

Installs, configures, and tests Genesys application software, as well as middleware components such as JAVA, on Linux and Windows servers in the Lab and Production environments.

Authors production implementation documents for production installations. Creates run books, platform support playbooks and BCP documentation as required.

Troubleshoots platform related issues that may arise. Performs weekly on-call duty on a rotational.

Essential Qualifications

Must be a college graduate with B.A. / B.S. College Degree preferred major in Computer Science and / or MIS (Management Information Systems) / Engineering graduate.

Resource who is aware of Genesys Platform Engineering and worked on Genesys Product Migrations / Installations.

Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain

The ideal candidate will have 8-9 years of hands-on engineering experience with the Genesys application suite of products primarily in a Linux environment

Demonstrated technical competency and proficient in English language.

Desired Qualifications

Strong expertise on following skill set

Strong analytical skills

Resource who is aware of Genesys Platform Engineering and worked on Genesys Product Migrations / Installations.

Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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