We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos, Founder & CEO.
We didn’t make Amazon a multi-billion dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon.
To help achieve this, the Worldwide Defect Elimination (WWDE) team relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers.
WWDE product managers solve complex problems and build scalable, cutting edge solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues.
The WWDE org creates tools that enable internal associates to assist customers on problems that they experience through the lifetime of the products we sell Amazon .
Once the immediate issue has been resolved , WWDE aggregates the information related to the issue and runs sophisticated NLP and text mining algorithms to transform these signals into actionable data attributes.
Our machine learning systems constantly listen to these signals and identify systemic and recurring root cause defects which are then relayed to upstream Amazon ordering and fulfilment systems to ensure such defects are eliminated at the source.
The team also focuses on new initiatives that innovatively solve customer issues before the defect occurs, proactively detects and resolves customer issues before they contact Amazon, and provide consistent user experience across all contact channels.
As a Product Manager, you will design, manage and own products that are aimed at reducing customer effort while delivering personalized experiences to maintain customer trust and drive long term engagement.
You will work closely with our engineering team to conceptualize, build and deliver technology that directly impacts 100s of thousands of global employees who in-
turn interact with millions of customers on a daily basis. You will partner directly with internal business and engineering teams that own systems which impact all aspects of the Amazon supply chain.
If you have a passion for working on cutting edge ideas and making customers happy, we want you here!!
We are looking for a product manager with proven experience in thought leadership, product management, and end-to-end execution who will define, develop, and optimize a suite of products and features with a global impact.
This position has high visibility to product and technology leadership, and hence will need to be a strong leader who can communicate clearly at all levels of the organization.
The candidate must be adept at writing compelling documents and should be able to influence their leaders and peers through effective communication.
Experience in Data Science and ML is a plus.
Background in A / B testing or other statistical methodologies used for site experimentation; basic understanding of Machine Leaning concepts.