NOC L2 Engg_Pune Location
Diverse Lynx India
Maharashtra, IN
1d ago

NOC L2 Engg Pune Location-

Duties and Responsibilities

  • Provide L2 level of Network and Service Assurance support for core to edge security protocols on Cisco platform.
  • Troubleshooting the network and service issues while adhering to SLA / KPIs and ensure target SLA levels are met for each ticket.
  • Troubleshooting of enterprise and cloud based Proxy and VPN access
  • Troubleshooting on Site to Site and Remote Site VPN's
  • Working directly with equipment vendors, OEMs, Field Support Staff.
  • Analysis for root cause determination of issues including recommendations for improvements.
  • Other duties as assigned by management.
  • Write, review, and implement Methods of Procedure, SOPs.
  • Education and training of other individuals within the company regarding network routing.
  • Willing to work in a rotational shift 24x7 operation
  • Willing to work from Pune
  • Minimum Job Entry Requirements

  • Bachelor of engineering degree and 3-4 years of experience.
  • Experience or Large Enterprise or Carrier Grade Network and in assurance function and preferably at L2 and above level.
  • Good technical knowledge on Routing and Switching
  • Troubleshooting experience on Paulo Alto Firewall, Meraki Firewall, Zone Based Firewall, Bluecoat Proxy and Cisco ASA expertise
  • Troubleshooting experience on Cloud Based Proxy
  • Troubleshooting experience on Content filtering and deep packet inspection
  • Troubleshooting experience on DDOS prevention
  • Enterprise Security Troubleshooting Experience
  • Data center Security Troubleshooting Experience
  • Strong skills on MS Office for reports and RCA making.
  • Strong analytical skills to resolve problems.
  • Strong oral and written communication skills to coordinate repair efforts and prepare reports.
  • Strong interpersonal skills to coordinate efforts effectively between multiple groups.
  • Ability to manage multiple tasks in a fast paced environment.
  • Self-starter with attention to detail and ability to maintain focus over long periods of time.
  • Ability to work "on call support as needed.
  • Zscaler (ZIA and ZPA) experience will be preferred
  • Desired Qualifications

  • Hands-on experience on Network Security, Access Policies, Firewalls.
  • Experience with Large Global Enterprise Network
  • Certifications CCNA, Palo Alto, ZScaler desirable
  • Job Loc- Pune

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