NOC L2 Engg Pune Location-
Duties and Responsibilities
Provide L2 level of Network and Service Assurance support for core to edge security protocols on Cisco platform.
Troubleshooting the network and service issues while adhering to SLA / KPIs and ensure target SLA levels are met for each ticket.
Troubleshooting of enterprise and cloud based Proxy and VPN access
Troubleshooting on Site to Site and Remote Site VPN's
Working directly with equipment vendors, OEMs, Field Support Staff.
Analysis for root cause determination of issues including recommendations for improvements.
Other duties as assigned by management.
Write, review, and implement Methods of Procedure, SOPs.
Education and training of other individuals within the company regarding network routing.
Willing to work in a rotational shift 24x7 operation
Willing to work from Pune
Minimum Job Entry Requirements
Bachelor of engineering degree and 3-4 years of experience.
Experience or Large Enterprise or Carrier Grade Network and in assurance function and preferably at L2 and above level.
Good technical knowledge on Routing and Switching
Troubleshooting experience on Paulo Alto Firewall, Meraki Firewall, Zone Based Firewall, Bluecoat Proxy and Cisco ASA expertise
Troubleshooting experience on Cloud Based Proxy
Troubleshooting experience on Content filtering and deep packet inspection
Troubleshooting experience on DDOS prevention
Enterprise Security Troubleshooting Experience
Data center Security Troubleshooting Experience
Strong skills on MS Office for reports and RCA making.
Strong analytical skills to resolve problems.
Strong oral and written communication skills to coordinate repair efforts and prepare reports.
Strong interpersonal skills to coordinate efforts effectively between multiple groups.
Ability to manage multiple tasks in a fast paced environment.
Self-starter with attention to detail and ability to maintain focus over long periods of time.
Ability to work "on call support as needed.
Zscaler (ZIA and ZPA) experience will be preferred
Hands-on experience on Network Security, Access Policies, Firewalls.
Experience with Large Global Enterprise Network
Certifications CCNA, Palo Alto, ZScaler desirable
Job Loc- Pune