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Job Summary :
The GDS Alliance PEGA Operations Coordinator will function out of the GDS Alliances Delivery Center and will be responsible for providing ongoing operations support to the PEGA Alliance which is part of the broader global Ecosystem Relationship Enablement function.
The incumbent will co-develop and thereafter, operationalize the operations support delivery. The incumbent will colloborate with the existing PEGA operations co-ordinator and the alliances service bureau, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.
Essential Functions of the Job :
Manage the PEGA investments program, oversee assignments and tasks not limited to the following : Overall budget outlay - preparation and tracking Work with ARD on activity calendar, stakeholder lists, implementation planning Ensure chargecode setup for budget allocation, track and monitor funds received from PEGA, ensure that they are allocated to this chargecode Project manage initiatives in consultation or under the supervision of the Alliance Relationship Director Ensure all investment initiatives are invoiced to the budget chargecode in a timely manner Track and report out on investment projects and budgets Work with the Investments team to ensure that the PEGA investments program adheres to defined processes and compliance requirements
Business Reviews and meeting support for the PEGA Alliances Relationship Director Manage meeting calendar, co-ordinate with participants, finalize agenda with ARD Ensure meeting colleterals are ready, coordinate with the GDS Alliances Service Bureau Document minutes and follow up on action items, present ARD with meeting outcome and track / follow up on related deliverables Ensure all meeting colleterals and deliverables are suitably archived for future reference
Program Manage various initiatives around processes and tools provided by the Alliance Partner which may include : Administration and maintenance of partner tools, portals, etc.
Access request tracking, access issue resolution Certifications tracking, skill and competency tracking Single point of contact for Alliance Partner tools admnistration
Partner with the onshore Alliance Operations contacts on strategic projects and initiatives as and when required
Support Alliances team with initiation and tracking of Localisation of Global Agreement
Cordinate with Alliance partners to facilitate custom class room training sessions other than regular web based training
Manage onshore stakeholder expectations, plans and communication
Support internal EY Alliances leadership meetings by developing content and managing logistics
Work with other Operations Co-ordinators and the broader GDS Service bureau on various reporting and strategic assignments, as and when required
Knowledge and Skill Requirements :
Should have project management knowledge, should be able to draw up project plans, execute assignments, manage budgets, report on project progress and outcomes.
Shoudl have strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates.
Should have experience in change management, stakeholder management, effective management of project assumptions, dependencies and risks
Should have financial awareness and have basic knowledge of finance transactions like payables, receivables and invoicing
Sales and pipeline exposure understanding of concepts, opportunity life cycles and reporting
Should have a technology aptitude, technology exposure through experience or academics
Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.
Should be excellent with MS Excel and Powerpoint, Power Bi skills would be an added advantage
Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution
Excellent communication skills (English) written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.
Experience working with Alliance / Partner programs in a professional services or technology company
Knowledge of EY & GDS operations, incl. org structure, operating model, management information systems, independence concepts, etc.
for internal candidates), Big 4 consultancy exposure with experience in leadership support / strategic environment (for external candidates)
Job Requirements : Academics :
MBA or equivalent
University Graduation (Preferably in Finance or Commerce)
Project Management certifications would be an added advantage
9+ Years of work experience