Perform proactive service checks and monitor / triage incoming system / application alerts, E-mails and phone calls to ensure appropriate priority and response.
Triage and troubleshoot service impacting events from multiple signals including phone, E-mail, service telemetry and alerting.
Communicate with professionalism and precision to internal and external customers during high priority situations.
Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
Manage the coordination, documentation and tracking of critical incidents ensuring rapid and complete issue resolution and appropriate closed loop to customers and other key stakeholders.
Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of services within the Oracle Cloud Infrastructure.
Participate in the technological analysis related to the multiple Oracle applications operational and internal tools.
Identify and deploy durable solutions to address complex challenges related to the OCI Commercial Experience Services : Customer Sign-up, Accounts Management, Metering and integrations with Billing / Contract management systems.
Required Qualifications :
B.Tech / M.Tech / M.C.A or any equivalent Degree in Computer Science and Engineering
5+ years equivalent work experience in Infrastructure as a code / SRE / DevOps tooling / Automation in supporting large scale systems in Production.
Demonstrable experience in one or more scripting / programming languages : Python, Java, Perl, Bash, Ruby etc.
Proficient in Oracle RDBMS ( SQL & PL / SQL Programming )
Familiarity and working experience with REST services / Micro-services / Infrastructure / Server frameworks.
Experience in building rich dashboards for Application monitoring and reporting.
Foundational knowledge of the following : XML, JSON, Bitbucket, CI / CD tools like Jenkins / TeamCity
Involved in Agile and Scrum methodology, CI / CD deployment cycles.
Experience in any combination of : OKE, Docker, Terraform, Chef, Ansible, Grafana, Prometheus, ELK
Good understanding of web application stacks, and web protocols
Excellence in verbal and written communication. Ability to communicate with all levels during critical events.
Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.
Detailed Description and Job Requirements
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services.
Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and / or technology areas.
Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance.
Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture.
Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.
Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).
Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.
Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
A BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance.
Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies.
Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5+ years experience of running large scale customer facing web services.