Brief Function : Handles all sales functions in a professional manner for counter customers by providing prompt and efficient service to achieve maximum sales and customer satisfaction.
1. Sales and Service : Handles all sales functions in a professional manner for counter customers by providing prompt and efficient service to achieve maximum sales and customer satisfaction.
2. Greeting Clients : All Clients will be greeted warmly and enthusiastically when they enter the Store. Wherever possible the Clients name should be used in interactions.
3. Frame Selection : Be familiar with all of the optical frame ranges we carry and be able to explain the different features and benefits, as well as the brand values.
4. Lens Selection : The Sales Assistant must fully understand the design, function and features of the current lenses offered by the Store.
5. Store & Frame Cleanliness : To ensure that the all areas of the Store, Frame Displays, Frames and Sunglasses are clean, dust free and tidy.
6. Promotions : You will support and endorse Store Promotions that are conducted from time to time for specific products.
1. Product Knowledge 2. Active Listening 3. Strong Communication Skills 4. Demonstrating and presenting products 5. Closing Techniques 6.
Post-Sale Relationship Management