Business Analyst (MIS) with Fortune 100 Company in Noida from 4 to 5 year(s) of Experience Noida Job Description This position is for a FORTUNE 500 Client based in NOIDA.
Excellent English written and oral communications skills a must. Background The Business Analyst will manage customer issue reporting and conduct data analysis to uncover deeper insights that drive business understanding of top customer pain points.
These insights are core to the prioritization of strategic CX business initiatives and serve as a springboard to facilitate discussions of where resources should best be allocated.
Responsibilities Include Manage and monitor existing Clarabridge model(s) built for a designated product line or business segment Maintain domain expertise in designated product line or business segment Maintain centralized top issues reporting documents shared with our CX & CT partners Conduct deeper level sub-intent analysis on top issue categories Consolidate data driven analysis to support monthly and quarterly trend reports around customer pain points Minimum qualifications Proficiency in Microsoft Excel and Powerpoint Good written and oral communication skills Interest in data analysis Preferred qualifications Experience extracting insights from data Experience using Tableau Experience with SQL while working with large databases