Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams : the Employee Resource Center (ERC) teams of Client Services, Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers.
These teams are located in Seattle, WA, Bangalore and Hyderabad, India to provide for follow-the-sun support of these key activities.
Travel Expense Management, Internal Loops Scheduling, Online Assessments, Phone Screens and India recruiting Services( consists of all the above mentioned services for India region).
Position Description :
Join Amazon s Employee Services Recruiting Services organization and help make a difference for all Amazonians! We are recruiting for a Team Manager position in Bangalore, India location to manage one of the teams working on scheduling Phone Screens for external candidates.
We are looking for someone with strong experience in people management and process excellence. Driving great employee and candidate experience will be of utmost importance in this role.
You will get an opportunity to collaborate with the broader regional recruiting teams to partner and standardize processes that ensure seamless recruiting experience to the candidates.
Responsibilities include :
The individual will be responsible for overseeing volumes, escalations, quality, and reporting to ensure the team meets service level commitments.
Will act as the Subject Matter Expert (SME) for the team and partners to provide guidance, training and resolution related to the process for all the direct reports aligned to you.
Will be responsible for creating and maintaining the standard operating procedures (SOPs) and communicating to the team.
Will strive for regularly identify and bring forward continuous process improvements with ideas based on LEAN and KAIZEN.
Analyze and report any skewing to the Service Level Commitments.
Will provide critical value and insight into the program operation and data accuracy and integrity of information transmitted.
Will contribute to the program vision, design and delivery and will set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals.
Will maintain singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Subject Matter Expert for Customers and Team : leveraging your skillset and hands-on experience you will provide guidance, training and resolutions related to recruiting needs and programs across regions.
Process Excellence : Drive the culture of continues improvement through LEAN, Six Sigma and KAIZEN
People Management : Manage team s performance, provide coaching & feedback to direct reports and ensures team has cross-functional knowledge.
Provides training and guidance on policies, processes, and systems to customer and team members.
Business Acumen : Understands core business objectives, who customers are, and how the metrics impact the services that are provided, documents business requirements for system enhancements or changes.
Stakeholder Management : Responds quickly and accurately to questions from customers, team and internal business partners.
Data Analysis & Interpretation : Understands, collects data and pulls reports from HR tools, may key in / maintain data in system.
Ensures quality of the data through regular audits.
First Point of Contact for Escalations point of contact for any recruiting process related issue., Basic Qualifications :
8+ years of international recruiting experience required.
Min 5+ years of team management experience mandatory.
Strong communication skills.
Flexibility and creativity in recruiting efforts.
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment.
Ability to prioritize workflow daily and ensure service levels are achieved at all times.
Deliver customer / team related trainings for University Programs
MS Office experience required - Proven experience working with, windows, word, excel, and PowerPoint.
Established subject matter expertise in international recruiting / Campus recruiting
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization.
Ability to manage workload in a constantly changing environment
Work timings :
Flexible to work in shifts Preferred Qualifications :
Master s degree required from an accredited university
Excellent communication skills
Strong attention to detail and good interpersonal skills
Strong decision making and problem solving skills
Ability to multi-task in fast-paced dynamic environment
Agility to change in a fast growing environment
Proficient with MS Office
Application of Phone and email etiquette in customer interactions
Experience in HR transnational processes of 2+ Year
Ability to spot issues and escalate to business partners when appropriate
Ability to track high volume activities with exceptional follow through and attention to detail
Problem solver, ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
Work timings :
Flexible to work in shifts