IT Helpdesk Specialist
RingCentral
Bangalore, India, IN
4d ago

Want to change the way work works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

As a member of the RingCentral IT team, you’ll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data.

It’s a team built to thrive on change and a perfect place to build a career with lasting impact.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work / life benefits you expect, and none of the micromanagement.

RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.

We’re not just changing the nature of communication and teamwork. We’re winning, together.

Responsibilities :

  • Comfortable in providing mid-to-advance level troubleshooting and systems configuration for both Windows and Mac OS workstations.
  • Familiarity in VoIP and conferencing technology troubleshooting.
  • Knowledge of asset management principles (hardware deployment and reclamation, asset inventory integrity, asset tagging and assignment)
  • Resourceful independent troubleshooting skills for company-supported applications (both local clients and web-based)
  • Collaboration with other IT teams for partnership in incident management, issue escalations, and project management.
  • Knowledge base documentation authoring and maintenance skills; expectations for this position include self-initiative to identify knowledge base opportunities (for both our internal user base and support team peers)
  • Serve as a subject matter expert in areas of high technical competency, leading cross training and communication with peers to strengthen team knowledge in the respective subject matter
  • Must-Have :

  • Customer-service centric mindset with pride in delivering a high level of prompt support to our employees
  • Relevant examples of project management leadership in driving support process improvements for peers and end users (a creative, solution-minded approach when encountering inefficiencies)
  • Top-notch interpersonal communication skills, both verbal and written
  • Familiarity with Office 365 Cloud platform, both troubleshooting and administration (user and groups management, mail troubleshooting, etc.)
  • Experience in troubleshooting Windows and Mac OS platforms at a Tier 2 level
  • Familiarity with network protocols and configurations (TCP / IP, LAN, WAN)
  • Network troubleshooting skills including demonstrated knowledge of VPN client troubleshooting beyond restarting services
  • Comfortable with Active Directory user and groups management
  • Mid-to-advance level troubleshooting skills with VoIP and conferencing applications (such as the RingCentral platform)
  • Mobile device support (iOS, Android)
  • Authentication / Single Sign-On troubleshooting experience (e.g. OKTA)
  • Qualifications :

  • Candidate must possess at least a Bachelor's / College Degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent
  • At least 2 years of experience in handling the same post or any related experiences
  • Must be willing to work at night and in Shaw Blvd Mandaluyong City
  • Nice-To-Have :

  • Google Workspaces Admin
  • Demonstrated Project Management skills
  • Active Directory familiarity and comfort with DHCP, DNS, Group Policy
  • Workflow Automation experience
  • IT Service Management administration (ticketing, knowledge, user and group management)
  • Systems Administration skills (PowerShell, terminal based interfaces, basic scripting)
  • Device Management systems (Workspace ONE, JAMF)
  • Atlassian Suite (Confluence, Jira)
  • Benefits and Amenities :

  • Centrally located in Shaw Boulevard, Mandaluyong City (close to MRT Shaw Station and EDSA)
  • Work from home temporarily between August 2020 to January 3, 2021, or until further notice
  • Comprehensive HMO Package (medical, dental)
  • Personal Time Off Leaves
  • Quarterly Performance Incentive
  • Discounted Gold's Gym Membership
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