Principal Engineer Service Delivery
7d ago
source : Hireejobs

Perform daily system monitoring verifying the integrity and availability of all hardware infrastructure resources systems and key processes reviewing system and application logs and verifying completion of scheduled jobsRepair and recover from hardware or software failures Coordinate and communicate with impacted constituenciesPerform preventative maintenance and upgrade as required on infrastructure and related peripherals to meet IT specificationsIdentify system performance issues and drives the development of tools to correctCoordinate all hardware and software problems or repairs channelled through outside vendors and service providersPerform systems software administration backup recovery monitoring problem resolution and change managementApply upgrades on a regular basis and upgrade administrative tools and utilities Configure add new services as necessaryThe work environment is 24 7 rotating shifts and will cover weekends and weekdays Regular tracking hand off or receive open ticket information during shift turnover changes and facilitate knowledge transferFollow defined operating procedures to ensure that clients systems and information are properly followed Essential Requirements 10 years experience with Cisco Data Centre networking Enterprise networking Security strongly This experience should include the planning deployment configuration and administration of Networks and Security 8 years experience with Cisco networking Security including firewall management and installation 6 years or more of IT Service Management data centre server and storage management virtualization Citrix networking systems management and or project management are recommendedStrong technical experience with industry standard x86 X64 server hardwarePrevious experience working in an operations centre is strongly desiredMust be selfmotivated and eager to learn new technologies and skills to better assist customersCisco Certified Network Professional CCNP mandatory Mandatory Knowledge of Dell SwitchesMandatory knowledge of NSXV Desirable Requirements Hands on NSXT experience preferredVMware Certified Professional VCP preferredEMCSA EMCTA Storage Certifications preferredExperience dealing with Cisco UCSITIL v3 Foundation preferredExcellent customer service skills with strong focus on customer satisfactionStrong problemsolving skills with an emphasis on quick problem resolution

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