Analyst I - Apps Prog
Bank of America Corporation
Chennai, IN
6d ago

Job Description :

Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

  • BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
  • Process Overview

    Global Banking and Markets Technology group (GBAMT) provides end-to-end technology solutions for Global Banking and Markets businesses including Treasury, Trade Finance, Credit, Payments, Transaction Banking, Equities Trading, Prime Brokerage, Fixed Income, Currencies, Commodities, Derivatives and Structured Products.

    In addition, GBAMT also provides technology solutions across several horizontal functions including Sales, CRM, Electronic Trading, Trade Work Flow, Pricing, and Market Risk, Middle office, Collateral Management, Credit Risk, Post-

    trade confirmation, Settlement and Client services for Trading, Capital Markets, and Wealth Management businesses.

    GBAMT is engaged in over 800+ applications and across the complete spectrum of Application Development and Production Support.

    GBAMT’s type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies.

    GBAMT India team is doing extensive work in several regulatory, strategic and initiatives programs. GBAMT has also established a strong partnership with the GBAM operations team in India to deliver automation and functional enhancements to the applications that they are using.

    Job Description

    The individual will be part of Mainframes Production Support team and will be required to ensure the production all incidents related to the supported applications are resolved in a timely manner and functioning of the production environment with the view to maintain stability and control.


  • Carrying out Production support for Mainframe applications.
  • Demonstrable experience in resolving complex issues involving multiple groups and liaise with key business stakeholders
  • Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
  • Good knowledge of ITSM and experience in production support, Incident management, problem management.
  • Ability to multi-task and adapt quickly to changes in priorities
  • Excellent spoken and written English and clear oral communication skills
  • Provides extended support when necessary, be flexible and may work in weekends as required for support.
  • Efficiently carry out day to day work activities specific to Production Support roles include Problem / Incident Management, Change Management, Release / Deployment, Operational Readiness, Capacity / Availability Management, Application Monitoring, Triage & vendor engagements.
  • Requirements

    Education : B.E. / B. Tech / M.E. / M. Tech / B.Sc. / M.Sc. / BCA / MCA (prefer IT / CS specialization)

    Certifications, If Any : Not Mandatory

    Experience Range : 4-6 Yrs

    Work Timings : All Shifts

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