Human Capital Business Partner
TeleTech
Hyderabad, Telangana, India
17h ago

Human Capital Business Partner - Senior Talent Acquisition

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Human Capital Business Partner / Senior Recruiter.

Human Capital Business Partner / Senior Recruiter

At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.

TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.

What you’ll be doing

As a Human Capital Business Partner / Talent Acquisition Lead you’ll support assigned business units and leaders to strategically address talent management needs.

  • You’ll develop and implement human capital and full lifecycle talent acquisition initiatives in support of key business goals and strategies, proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins;
  • and over time, establish yourself as an indispensable member of the leadership team.

    Develop a "Trusted Advisor" relationship with key leaders at multiple levels.

    Partner with and leverage COE teams across human capital, payroll, and legal.

    Leverage reporting and data to drive analytics to better understand talent aligned to business results.

    Participate in leadership meetings and drive the talent agenda.

    Manage the full recruitment cycle for complex hires across a variety of functional groups including technology, management consulting, data analytics, etc.

    Execute effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, our team and other relevant passive recruitment methods

    Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each role to consistently generate a healthy pipeline of high-quality candidate

    Develop a thorough understanding of TTEC, our value proposition, and internally how we deliver on that proposition to clients

    Lead candidates through the recruiting process and ensure a fair, timely, and transparent candidate experience that promotes sustained connectivity and continued relationship building and management

    Manage data integrity within applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS / CRM technologies

    Serve as a true talent partner and trusted advisor to the business’ key leaders, and foster a relationship built on successes and functional knowledge

    What you’ll need to be successful

    Bachelor’s Degree

    Strong understanding of TTEC’s business, core values, and goals

    Minimum of 8 years of related HR and talent acquisition experience

    Strong knowledge in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.)

    Proven ability to build relationships of trust with leadership (Vice President and Director level)

    Ability to influence leaders and teams of differing viewpoints to create positive outcomes

    Strong communication skills

    Ability to coach people leaders

    Working knowledge of HRIS systems, talent strategies, TR philosophies, TA approaches

    Passion for customer engagement

    Plus to have experience in consulting, technology and professional services

    Lead Everyday

  • Do the Right Thing
  • Reach for Amazing
  • Seek First to Understand
  • Act as One
  • Live life Passionately
  • Learn more about our business at TTEC.com or our culture at TTECjobs.com. #ExperienceTTEC

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