Technical Support L1 Support
Quess Corp (Magna Infotech)
5d ago
source : Shine

Roles & Responsibilities :

Voice and Mail support for customers.

Request Management, Work Order / Job ticket

Handling Ticketing issues.

Call Escalations and good Knowledge on Technical issues

Working on ITIL Process.

Handling Work / Job Tickets.

Incident, change management & working on ITIL, ITSM Tools.

Ticketing tools (BMC Remedy).

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