Associate Relationship Manager
Standard Chartered Bank
Mumbai, India, Asia
4d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

RELATIONSHIP MANAGEMENT

  • Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.
  • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
  • Manage the portfolio to de-risk against attrition and achieve stability of book.
  • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
  • Serve as the one-point contact to the high affluent net worth customers of the Bank.
  • SALES

  • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
  • Achieve the targets set in terms of product mix
  • Induction of all new customers brought in by Self, Branches & Direct Sales team.
  • Achieve best in class productivity to maximize the efficacy of the sales process.
  • Achieve the budgeted cross sell targets.
  • Aggressive Sales call plans to acquire large prospective customers through referrals.
  • Ensure coverage of customer base in accordance with the approved contact plans.
  • Coordinate customer events for the cluster along with the product team
  • SALES MIS

  • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
  • Maintain and update customer information on WMS
  • SERVICE

  • NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve >
  • 75% of their require customer contact each month

    RISK MANAGEMENT & COMPLIANCE

  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same
  • Read, understand and comply with all provisions of the Group Code of Conduct.
  • Our Ideal Candidate

  • Graduate / Post Graduate, consistent academic career
  • Extensive sales experience (2 to 5 years)
  • Sales focused and highly target oriented
  • Able to pick up new concepts quickly
  • Able and excited about going out to meet new customers
  • Competitive awareness & benchmarking
  • Excellent communication, interpersonal & relationship building skills
  • Banking knowledge
  • Management Information Skills
  • Good Interpersonal Skills
  • Customer and Service Orientation
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