Linux Support Engineer III (LAMP Stack exp)
Rackspace
India - Gurgaon
3d ago

JOB TITLE : Linux Support Engineer III Work Location : Gurgaon / Hyderabad PRIMARY RESPONSIBILITIES : The Linux System Administrator is a key element within the Rackspace support infrastructure and is expected to provide an advanced-level of technical support to our customers via the phone, chat, and ticketing system.

This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.

The Linux System Administrator is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.

  • Technical issues can include the OS level (including file permissions, kernel tuning, and user management); web, mail, and database servers;
  • and web services and protocols (including DNS, FTP, and SMTP). The role will also support many elements of the Rackspace Cloud product portfolio, including Cloud Servers and RackConnect.

    The Linux System Administrator will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.

    KNOWLEDGE / SKILLS / ABILITIES : The L3 Linux System Administrator has an advanced knowledge of : Servers / computer hardware and software.

    Linux OS. Applications, services and protocols commonly used in hosting environments : web servers, database servers, clusters, mail servers, name servers, backup, monitoring.

    Networking concepts and devices.·Performing root cause analysis of problems. Migration procedures for consultation. The System Administrator is : Passionate about technology and has a desire to constantly expand technical knowledge.

    Detail-oriented in documenting information and able to own customer issues through resolution. Able to handle multiple tasks and prioritize work under pressure.

  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility. Constantly improves our Support model and practices and sharing knowledge with team.
  • Acts as a mentor to other System Administrators. Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures;
  • resolves a wide range of issues in imaginative as well as practical ways. The ideal candidate possesses : Has mastered the Systems Administration role.

    A minimum of three to four years’ experience in a related field. A computer-related degree and / or Linux certifications.

    Excellent written and verbal communication skills (fluency in multiple languages is a plus). A willingness to work weekends and / or holidays when required as the business dictates.

    JOB COMPLEXITY : Provide exceptional customer support via the phone, and ticketing system. Own level-appropriate customer requests and issues, seeing them through to resolution.

    Receive Escalations from Level II Linux Systems Administrators. Escalate support requests to next level administrators and other support teams according to escalation procedures.

    Mentoring of junior team members. Knowledge sharing via brown bags and knowledge base articles. Schedule and coordinate level-appropriate maintenance.

    Monitor ticket response times and take appropriate actions to ensure team response time targets are met. Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.

    Collaborate and share knowledge with other system administrators on the support floor. Review and sign off on defined policy and process standards.

  • SUPERVISION : Little instruction on daily work, general instruction on new assignments. · EDUCATION / EXPERIENCE : High school diploma or equivalent required.
  • Applicants should be comfortable to work in 24*7 environment About Rackspace Technology We are the multicloud solutions experts.

    We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions.

    We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

    Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.

    Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission.

    We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

    We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

    If you have a disability or special need that requires accommodation, please let us know.

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