Assistant Manager - Network Operations
1d ago
source : Shine

Assistant Manager, Network Operations

In this role, you will be responsible for supporting the network operations 24X7 for internal IT. You will working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive / reactive).

You will work Incident Management, Problem Management for each incidents / tickets and need to ensure the high uptime to the business.

Your role will network L2+ and need to work on various current / upcoming technologies (explained below) to support business needs.


  • Front-end face for Genpact Network Team while participating in internal P1 / P2 Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of network issues
  • Work with different Vendors and service Provider for faster and accurate resolution
  • Playing key role for network related incidents and providing key inputs for Problem Management
  • Identifying open risk in the production network and provide input for mitigation
  • Documenting all Changes done in production environment through Change Management process
  • Global customer interaction is one of the key expectation from candidate
  • He / she need to lead function and drive the project / operations end to end
  • Qualifications

    Minimum qualifications

    Graduate in engineering / IT

    Preferred qualifications

  • CCNA (Must)
  • CCNP Routing and Switching (Good to have)
  • Must have worked on large scale infra
  • Candidate must have worked / handled the IT projects
  • The candidate should hold very rich experience in corporate LAN & WAN infra
  • Candidate must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN)
  • Candidate should be very strong in written & oral communication
  • Hands-on experience on Cisco Routers (ASR / ISR Series) and Switches (6500 / 4500 / 3850 Model)
  • Candidate must have work experience in implementing / troubleshooting Routing (Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP / STP)
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