Assistant Manager, Network Operations
In this role, you will be responsible for supporting the network operations 24X7 for internal IT. You will working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive / reactive).
You will work Incident Management, Problem Management for each incidents / tickets and need to ensure the high uptime to the business.
Your role will network L2+ and need to work on various current / upcoming technologies (explained below) to support business needs.
Front-end face for Genpact Network Team while participating in internal P1 / P2 Incident resolution bridge call
Participate in Bridge calls with clients for joint troubleshooting of network issues
Work with different Vendors and service Provider for faster and accurate resolution
Playing key role for network related incidents and providing key inputs for Problem Management
Identifying open risk in the production network and provide input for mitigation
Documenting all Changes done in production environment through Change Management process
Global customer interaction is one of the key expectation from candidate
He / she need to lead function and drive the project / operations end to end
Graduate in engineering / IT
CCNP Routing and Switching (Good to have)
Must have worked on large scale infra
Candidate must have worked / handled the IT projects
The candidate should hold very rich experience in corporate LAN & WAN infra
Candidate must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN)
Candidate should be very strong in written & oral communication
Hands-on experience on Cisco Routers (ASR / ISR Series) and Switches (6500 / 4500 / 3850 Model)
Candidate must have work experience in implementing / troubleshooting Routing (Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP / STP)