AVP - Ecosystem Partner and Outsourcing Management
DBS Bank
India-Maharashtra-Mumbai
16h ago

AVP - Ecosystem Partner and Outsourcing Management-(WD22851)

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business they were made just right for you.

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business they were made just right for you.

Job Purpose :

The position ensures managing relationship with network partners who provide solutions for digibank and to manage the fulfilment channel as an SDM.

This involves managing end to end relationship and ensure full adherence of governance and controls to avoid and any regulatory breach or financial / reputational loss to the bank..

Key Accountabilities, KPIs and Job Responsibilities :

Fulfil all responsibilities in relation to

  • Responsible for managing fulfilment partners which involves roles of SDM and ensure governance for all the Partners of digibank.
  • Responsible to adherence all DBS process and policies related to SDM and ensure timely completeness of the same.
  • Responsible for increasing customer touch points along with implementing control and governance.
  • Define the customer journeys along with product teams and work with technology to deliver these journeys for launch of new guidelines or to improve the existing journey.
  • Understand the technology flow and risk associated to system security.
  • Understand the impact of regulatory changes on existing partners from a technology standpoint and work with operations / technology and business teams to deliver the changes.
  • Job Duties & responsibilities

  • SDM responsibilities for fulfilment (ekyc) partners for digibank.
  • Strict monitoring and governance on the existing partners and onboard new partners.
  • Work with Partners for continuous improvement of productivity and customer experience.
  • Manage all customer complaints regarding partners and ensure reduction of the same by identifying root cause.
  • Ensure accurate and timely payments to Partners and Vendors managed by team.
  • Preparation of MIS and perform Analysis on partners performance for Management oversight.
  • Closely work with technology team for improvement of delivery channels and quick resolutions.
  • Experience :

  • Exposure to and familiarity with technology solutions for banking and of industry trends (Finacle knowledge is must)
  • Minimum 10 -12 years’ experience in in managing solution delivery partners in reputed banking, technology or financial services firm
  • Experience of multi-tasking, managing multiple stakeholders and independently having MC level interactions

    Education / Preferred Qualifications : :

    MBA / Post Graduate in the relevant field. Background with IT / tech experience is preferred.

    Professional qualifications on projects and change management are desirable but not mandatory

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