You will be responsible for an Operations team supporting multiple categories that populate / procures content for the Catalog.
Work with vendors to ensure a reliable and operationally effective flow of products, and interact directly with the internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.
Roles and Responsibility Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
improve processes and reduce discrepancies; ensure vendor compliances and scalable communication processes Work with various internal teams (e.
drive vendor scorecard excellence Key Performance Areas People Management (leadership role, Category Lead, team management, floor control, and retention) Formulate, Implement, Track career path & Individual Development Plans of each member in the team Metrics Management Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver training to the team Manage the team and ensure high service delivery and execution Vendor management Qualification & Experience Minimum 2 to 4 years in managing people and interacting with customers / stakeholders.
24 / 7 / 365 availability (only if required), including a willingness to work on weekends, and outside of the "standard" workday Basic qualifications Directly managed operations for at least 2 years Managed a downstream team of at least 50 people in operations Graduate in any stream Overall work experience of 6 - 8 years Strong Analytical ability Has demonstrated the ability to hire and develop a very strong team Other Details Keywords SLA, TAT, C-SAT, Accuracy, E-SAT, Process Improvement, Process excellence , People Management Industry Internet / Ecommerce Employement Type PERMANENT Overview Location Pune Job Title Compliance Manager - Pune Experience 6.
0 yrs - 8.0 yrs CTC INR 8.00 lacs - 11.00 lacs