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Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Key Responsibilities : 1- Work on Windows server OS upgrade Migrations, Reinstallation of Windows OS2- Responsible for Windows Cluster Configuration and Troubleshooting3- Work on Patching of server through SCCM, SCCM, Patch Deployment and Remediation4- Work on SCCM Package creation5- Handle Backup failure / issues Troubleshooting6- Work on Disk,Cpu,Ram expansion Vmtools, upgrade7- Work on Physical server Troubleshooting HP One View onboarding8- Work on New server Build and Setup of Configuration
Technical Experience : 1-Experience in Backup tools2-Experience in Group policy creation and Deployment3-Experience in File share setup and Migration4-Experience in Vm troubleshooting5-Participation in Major incidents6-Participate in DR activities7-Working experience on BAU incidents and Sr8-Experience in ITIL process of incidents and Change process
Professional Attributes : 1- Should be ready to support 24 / 7 environment2- Should have good communication and writing skill
Educational Qualification : bachelor degree in Engineering
Additional Information : 1- Should have ITIL certification
15 years of full time education
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