It's fun to work in a company where people truly BELIEVE in what they're doing !
The Operations Excellence, Analyst 2 supports the Operations Excellence leadership team in defining and reporting on key performance and business metrics for our Global Support organization.
The incumbent leverages various data sources to define and report on performance metrics and trends. The Analyst, Operations Excellence also provides analysis and insights on operational performance on a regular basis, and support Operations leadership in implementation of several key operations excellence initiatives.
Essential Job Functions
Reporting and Analysis : Prepares daily, weekly, monthly performance reports at an associate, team and function level with 100% accuracy and timeliness by collating data from several sources.
Automates regular reporting needs to drive effort savings. Collaborates and works with functional Managers / Leaders to deliver insights and analysis of operational performance.
Applies knowledge of Microsoft Office tools such as Advanced Excel to execute daily work.
Operations Excellence Support : Collaborates with operations and business stakeholders to support Operations Excellence team on various initiatives.
Gather and document requirements and process artefacts in a comprehensive manner. Escalates issues and risks in a timely manner and support in driving resolution on operations excellence initiatives.
Support in preparing status report and dashboards for stakeholders & leaders.
Reports to : Lead or above
Working Conditions / Physical Requirements : Normal office environment, some travel may be required.
Direct Reports : None
Minimum Qualifications :
Degree Required : Bachelor’s degree
Area of Study : Statistics, Math, Science, Engineering, Management or relevant discipline
Years of Work Experience Required : 2-5 years
Type / focus of work experience required : Data Analytics, Reporting / BI experience
Education Requirements :
Bachelor’s Degree (Required)
Certifications : Work Experience
Business Intelligence (BI) Reporting, Dashboard Creation, Data Analytics, Data Mining, Microsoft Power BI, Microsoft Visio, Pivot Tables, Process Documentation, Tableau, VBA Macro, VLOOKUP Function
Alliance Data Card Services
Alliance Data’s card services business develops market-leading private label, co-brand, and commercial credit card programs for many of the world's most recognizable brands.
Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.
Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data’s card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986.
We are proud to be part of the Alliance Data enterprise (NYSE : ADS), a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio.