Job TitleSenior Consultant - Oracle Supply Chain Cloud Job Description Job Role WMS Technical Consultant Cloud Job Description JDA WMS technical Consultant WMS Warehouse Management System will be responsible to work with global functional technical teams under various customer engagements to gather and understand the technical functional reported issuesproblems and drive towards solutions and fixes.
Individual will work with region customersstakeholders to rollout, support our designed products solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal communication skills verbal written.
Job Responsibilities Be able to understand customer raised issues and take appropriate actions to resolve the same Cloud SaaS Own and resolve all cases for global customers, adhering to defined SLAs Act as Technical POC for all cases and ensure timely triage and assignment Ability to work in shifts and be flexible with the timings Meet organization and team level goals Improve Customer Satisfaction by providing quality and timely solutions to reported issues and followup until closure Interact with internal and external stakeholders and reports to management Identify areas of improvement and scope of automation on routine tasks or activities Help in meeting team level goals and be a team player Improve Customer Satisfaction through departmental metrics MUST HAVE SKILLS Knowledge on IT Infrastructure OS Windows, Unix DB RDBMS Concepts, Oracle, MS SQL Server, SQL PL SQL Experience in scripting languages Unix Shell Scripting, PowerShell, Python, Perl etc.
Webapplication Understanding of 3tier web application architecture, experiencing in configuration and troubleshooting of web servers WebLogic I planet WebSphere Good to have Cloud Infrastructure Enterprise, Cloud Network Setup, 23 Tier Architecture, Cloud Hosting Services, Public Cloud Azure, AWS etc.
Effective written and oral communication NICE to HAVE SKILLS Application Related WMS TMS, Basics of SCM applications Architecture, Basics of Integration, Apache IIS Other ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce Exposure to ITIL, Salesforce, Remedy, JIRA and other ticketing tools Education BSMS level DegreeProfessional qualification preferred Location Bangalore Designation WMS Technical Consultant Shifts Flexible for Rotational Shifts No Night Shift Information Security Responsibilities Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
Take part in information security training and act while handling information. Report all suspected security and policy breach to Infosec team or appropriate authority(CISO).
Understand and adhere to the additional information security responsibilities as part of the assigned job role.