Reservations Supervisor
MERCURE
Hyderabad, Telangana, India
5d ago

JOB DESCRIPTION

  • Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
  • Transforms a request for information into a potential reservation as soon as there is an opportunity
  • All FIT reservation must be entered through RESAWEB.
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of
  • business generated through respective companies.

  • Ensure calculative overbooking.
  • Give discounts and corporate rates, as per the company’s policy.
  • Supervise and delegate work to reservation assistants
  • Ensure that all reservations are recorded as per standard procedures.
  • Handles reservations by applying the various step-by-step processes defined by the brand ("Resa-Vision")
  • Enters reservation details precisely and correctly
  • Ensures that information is passed on to the people concerned
  • Confirms the reservation; takes care over written communications
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