Associate-Workforce Services
Accenture
Bengaluru, India
6d ago

Job Description

Skill required : Workforce Services - Workforce Management

Designation : Management Level - Associate

Job Location : Bengaluru

Qualifications : Any Graduation

Years of Experience : 1-3 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival.

So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale.

You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

Visit us at www.accenture.com

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy.

The team works on tracking progress in the areas of staffing, logistics and change management and reports / highlights any deviations.

This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.

The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics.

What are we looking for?

We are looking for individuals who have the following skillset :

  • Ability to work well in a team
  • Roles and Responsibilities

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your team and direct supervisor
  • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be required to help in the overall team's workload by managing your deliverables and help the team when required
  • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
  • Please note this role may require you to work in rotational shifts.

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