Assistant Manager - Customer Service
Headstrong
Hyderabad
1d ago
source : Shine

AM, Customer Service

In this role, you will be responsible for Drive Continuous Improvement and develop a strategy for team to reach organization goal.

Responsibilities

  • Monitor team members and able to provide guidance whenever needed
  • Manage the flow of day-to-day operations
  • Build reports to update the company on the team's progress
  • Rapport building with the internal & external stakeholder
  • Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
  • Ensure that the highest possible levels of customer service are delivered at all times
  • Assist the Manager as and when necessary to make the business run effectively and efficiently
  • Communicate clear instructions to team members
  • Qualifications we seek in you Minimum qualifications

  • Graduation in any stream ( PG would be an added advantage)
  • Relevant experience in Team Handling / people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Ability to do root-cause analysis for process gaps highlighted
  • Collaborative approach towards resolving the issues with stakeholders & peers / sub-process areas
  • Ability to crunch data, possesses data driven & fact based approach
  • Preferred qualifications

  • Good analytical and problem solving skills
  • Ability to communicate verbally and through emails / Phones with businesses
  • Proven ability to build effective working relationships with clients & internal stakeholders
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