Technical Support Engineer (2-5 Yrs) Mumbai (Others)
Talentstack/The Hiring Story
Maharashtra, India
3d ago
source : Findojobs

Preferred Candidate : - An ability to assess each customer / employee's IT knowledge levels - Good analytical and problem solving skills -

Up-to-date technical knowledge - An in-depth understanding of the software and equipment your customers / employees are using -

Good interpersonal and customer care skills - Database - SQL Server Roles and Responsibilities : - - Install and configure computer hardware operating systems and applications -

Monitor and maintain computer systems and networks - Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues -

Troubleshoot system and network problems, diagnosing and solving hardware or software faults - Replace parts as required -

Provide support, including procedural documentation and relevant reports - Follow diagrams and written instructions to repair a fault or set up a system -

Support the roll-out of new applications - Set up new users' accounts and profiles and deal with password issues - Respond within agreed time limits to call-

outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Priorities and manage many open cases at one time -

Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology (ref : hirist.com)

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