In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?The Support Contracts Specialist operate at a local or business unit level in low complexity environments, dealing with small to medium sized clients.
In some environments, these individuals are assigned to support one / more client manager and / or sales specialist assisting with the implementation of sales support procedures and sales order related administration.
Working at NTT Contract activation Support Contracts Specialist are required to administer contracts for clients, vendors and / or sub-contractors, including renewals.
They contribute to the compilation of contract documents such as master agreements, schedules, scopes of work (SOW) and service level agreements.
Contract details They ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed.
They assist in preparing contracts for delivery, approval and sign-off. They track approvals and signatures and will escalate concerns when approvals are outstanding beyond the allocated time frame.
Contract renewal triggering Support Contracts Specialist keep track of contract renewal dates and they ensure that contracts are renewed before they can expire.
They escalate details of renewals that will not be executed on time to Contracts Specialists. They ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly.
In some environments this will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product enquiries, ensuring the resolution and escalation to the necessary third parties for resolution.
Vendor and sub contract administration Support Contracts Specialist also contribute to the administration of vendor contracts which includes sub-contractor contracts.
They ensure that back-to-back contracts exist where required for client contracts and they track and process associated back-to-back costs.
When client contracts need to be updated, Support Contracts Specialist will obtain required information from vendors and sub-contractors, including quotes and product end-of-life data from vendors to update schedule detail.
They ensure that all vendor contracts are renewed when required. Contract invoicing Support Contracts Specialist will determine the amounts that need to be invoiced to clients and invoicing of new sales orders and ensure that this information is updated in a timely manner.
They will collaborate when required with the Account Receivable teams to ensure that invoicing is processed according to contract agreements.
Data administration They ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process.
The Support Contracts Specialist will also ensure data correctness and consistency across all documentation and systems.
They are therefore required to take ownership of the data integrity. Where they identify errors or discrepancies they will investigate and correct or escalate for resolution.
They also assist in resolving queries relating to the data itself and assist team members to access the data. Produce and use reports They prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy.
They use their renewal plan to prepare renewal documentation for distribution to the relevant clients. Behavioural skills In addition this person will be required to perform general administrative duties to support the functions.
Attention to detail, accuracy and good organisation skills are important success criteria for this job. They display an understanding of the business needs and expectations and consistently deliver a quality service through their support offering.
These individuals are team players and contribute to the success of the teams they engage with. What will make you a good fit for the role?
Standard career level descriptor for job level :