Lead, Customer Advocacy and Evangelism
MoEngage Inc.
Bengaluru, Karnataka, India
3d ago

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site massages, and SMS.

With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.

We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Responsibility :

  • Increased business growth through greater advocacy and reference-ability
  • Defined and established operational tracking metrics for customer stickiness and advocacy
  • Establish, measure and own product adoption metrics
  • Fostered collaboration within team and across customer lifecycle
  • Strategize and Build a community of MoEngage users and promoters
  • Build and run 1 : Many sessions along with Product Managers / Product Marketing for sharing the latest product updates and demonstrations
  • Design and Build a dynamic database of customer champions including
  • Running sessions to engage and support them
  • Provide a channel for customer champions to collaborate with each other
  • Develop methodologies to cater to customers at scale
  • Own the Customer Advisory Board operations
  • Work with success, sales and marketing leadership to narrow down the focus areas for success advocacy to help further sales pipeline and references
  • Qualification

  • Min 7+ years in SAAS industry in a senior role related to marketing, customer engagement or success
  • Experience in customer advocacy and evangelism
  • Ability to interface and manage all levels of a global enterprises particularly at an executive level
  • Strong knowledge of Marketing best practices both in B2B and B2C
  • Understanding of customer life cycle and acquisition strategies
  • Demonstrated customer obsession
  • Strong business judgment and ability to solve problems through complex business issues.
  • Ability to work with ambiguity and create processes to improve efficiencies
  • Should thrive in fast pace and result oriented environment
  • Excellent storytelling, communication & presentations skills
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