Enterprise Technical Support Advisor
Quest Software
Hyderabad, IN, APJ
4d ago

Overview

We are uniquely positioned to address today’s most pressing business and IT challenges with holistic, connected software offerings.

We are looking for technically minded individuals with strong troubleshooting skills to be part of our dynamic technical support team with Relational Database experience.

Not only will you will be able to help our customers resolve technically complex issues but you will also be working closely with the Engineering, Sales Engineering and other cross functional teams to provide feedback for improving the product quality and reliability of our products.

You will also be involved in identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels.

The ideal candidate is one who enjoys being on cutting edge of all latest technologies. This position is very challenging with great room for growth! As an Enterprise Tech Support Advisor you will assist in ensuring customer issues are addressed and resolved in a timely manner for internal and external customers with SharePlex and Space Manager Products.

Communicate with other departments on technical issues related to the product. Service critical customer issues for SharePlex and Space Manger products that are business critical and serviced 24x7 365days.

Responsibilities

Role Responsibilities Provide timely troubleshooting and resolution for customer product cases. Resolves customer inquiries and issues on time, professionally and with a positive attitude to achieve customer satisfaction.

Manages the customer relationship with respect to product issues. Communicate with product specialists and development to report and investigate customer issues.

Proactively anticipate and prevent potential customer issues. Develops, tests and documents workarounds for known product issues.

Participates as a proactive member of Quest Technical support team by contributing to the company as follows : Provide guidance, leadership, technical consultation and training to less experienced team members

Qualifications

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