Senior Associate A4
Capgemini
Bangalore
4d ago
source : Shine

IT Support BANGALORE

Atleast 3-7 years of Prior experience in Infrastructure support, knowledge on end computing applications like VDI,Vmware and Thinclients

Assist with support of desktop / laptop management, servers and infrastructure applications including VDI, patch management.

Should have worked on ticketing system such as Service now, Remedy

Managing IT infrastructure and support as per project requirement

  • 24 / 7
  • Basic knowledge on networking, Administration, installation, and support of Window Servers, active directory, DNS, DHCP

    On-time delivery and implementation of Approved New Projects / expansion / Initiatives

    100% Compliance to Organizational Local / Group Engagements / Policies / Standards / Processes / core values

    Facilitate internal and External Audits, with no NCs.Drive closure of observations within defined timelines

    Initiatives for better Service Delivery

    Front ending Office support team, among end users for all the concerns related to user experience and support quality

  • Driving Workstation compliance on IT security parameters, wherever hands and feet support is required to meet compliance Driving quality of service delivery actions by monitoring asset allocation process &
  • ticket resolution process

    Ensuring timely and proactive revert on going activities and concerns raised by Management officials

    Having good exposure in working Corporate Domain environment managed IT support

    Good verbal and Email Communication

    Technology support operations & team management

    Should demonstrate good communication & interpersonal skills

    Track high severity issues till closure

    Knowledge on Incident Management, Change management and Problem management and BCP

    Team handling skill

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