Treasures Relationship Manager, Consumer Banking Group
DBS Bank
Mumbai, India
5d ago

Job Purpose

To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all DBS Banks CBG products & services.

To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management

Key Accountabilities

  • Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies.
  • Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increased penetration of existing customers to deepen the wallet share.

  • Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy.
  • Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of customers.
  • Ensure service levels are constantly improving.

  • Meet Customer Migration targets.
  • Job Duties & Responsibilities

  • Manage customer’s issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
  • Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades.
  • Research complaints & compliments. Analysed & suggest innovations & ideas on product & service improvement in addition to service level improvements.
  • Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.
  • Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives of the team are met and there is team harmony and unity.
  • Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.
  • Ensure compliance with operations risk and rigor requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
  • Establish DBS Bank as a wealth management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks.
  • These updates to be shared with seniors at regular intervals. Also suggest local promotional activities which will help reinforce the DBS brand.

  • Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.
  • Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.
  • Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer.
  • This will entail constant interaction with the asset management companies & customers.

    India-West Bengal-KolkataRelationship ManagementRegularFull-timeFeb 25, 2019, 5 : 08 : 54 AM

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