Process Associate - Non-Voice Customer Care- Sinhalese + English
Genpact
Hyderabad, India
56m ago

Responsibilities

  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
  • Qualificationswe seek in you

    Minimum qualifications

  • Any Graduate (PG an added advantage)
  • Freshers are eligible
  • Fluent in English and Sinhalese
  • Preferredqualifications

  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)
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