Customer Relationship Executive
Bangalore, Karnataka, IN
6d ago
source : Instahyre

Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them.

COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers' feedback to Toppr's consultants through well-defined processes.

So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

Responsibilities :

  • Understand Toppr's journey, mission, values, future outlook, and footprint across India.
  • Spend time with our product and sales experts to get up-to-speed on Toppr's product, marketing, and sales strategies.
  • Explain to students how Toppr's personalised learning app addresses their needs. Fix at least 20 counseling sessions / day with students and their parents at their homes.
  • Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
  • Requirements :

  • A graduate degree from a reputed institute.
  • Have mock sessions with experienced team members to gain first-hand experience of the customer outreach process.
  • Candidates with telecalling experience are preferred. Freshers can also apply.
  • Awareness of the subjects taught from classes 5 to 12 across various boards / curriculums globally.
  • Sound knowledge and understanding of the challenges students face in schools / coaching classes.
  • Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Communication : Excellent communication skills in English and / or the regional language.
  • Empathy : Ability to approach any situation with patience and natural empathy.
  • Integrity : As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data.
  • We expect you to handle it with utmost responsibility and care.

  • Drive : Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
  • Continual learning : Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
  • Apply
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