Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them.
COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers' feedback to Toppr's consultants through well-defined processes.
So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.
Understand Toppr's journey, mission, values, future outlook, and footprint across India.
Spend time with our product and sales experts to get up-to-speed on Toppr's product, marketing, and sales strategies.
Explain to students how Toppr's personalised learning app addresses their needs. Fix at least 20 counseling sessions / day with students and their parents at their homes.
Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
A graduate degree from a reputed institute.
Have mock sessions with experienced team members to gain first-hand experience of the customer outreach process.
Candidates with telecalling experience are preferred. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards / curriculums globally.
Sound knowledge and understanding of the challenges students face in schools / coaching classes.
Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Communication : Excellent communication skills in English and / or the regional language.
Empathy : Ability to approach any situation with patience and natural empathy.
Integrity : As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data.
We expect you to handle it with utmost responsibility and care.
Drive : Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Continual learning : Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.