Application Support Specialist
BGRS
Bangalore, India
2d ago

Role Overview

The application support team is accountable for installing, monitoring, configuring and maintaining BGRS’s applications.

  • As an Application Support Engineer, you will contribute to BGRS’ success byproviding Tier 2 support for all BGRS applications;
  • responsible for the applications stabilization using monitoring tools and performance monitoring. On top of installing and upgrading applications;
  • this role will proactively monitor, troubleshoot and repair BGRS critical applications. The Application Support Engineer will use multiple ticket systems;
  • Footprints and TFS to help manage the team’s workload

    What You'll Be Doing

    Responsible for installing, configuring and maintaining BGRS’s applications.

    Participate in Application / Performance monitoring projects and initiatives.

    Will require to coordinate with multiple team members within the Application Support team and people from other technical and non-technical teams.

    Provide Tier 2 support to all BGRS applications and escalate to Tier 3 as required.

    Help improving the team’s processes and technical efficiencies.

    Plan, setup, configure, and maintain monitoring tools all BGRS applications as required.

    Plan, setup and support web applications in Microsoft IIS 7+ environment.

    Create and maintain, documentation, including operational, installation documentation and deployment plans.

    Monitor and resolve application alerts using BGRS’s suite of monitoring tools.

    Identify, diagnose, determine, and document root cause for application problems and assist Systems Engineering team on identifying server problems.

    Share on-call responsibilities with other team members.

    What You Bring to BGRS

    Responsible for installing, configuring and maintaining BGRS’s applications.

    Participate in Application / Performance monitoring projects and initiatives.

    Will require to coordinate with multiple team members within the Application Support team and people from other technical and non-technical teams.

    Provide Tier 2 support to all BGRS applications and escalate to Tier 3 as required.

    Help improving the team’s processes and technical efficiencies.

    Plan, setup, configure, and maintain monitoring tools all BGRS applications as required.

    Plan, setup and support web applications in Microsoft IIS 7+ environment.

    Create and maintain, documentation, including operational, installation documentation and deployment plans.

    Monitor and resolve application alerts using BGRS’s suite of monitoring tools.

    Identify, diagnose, determine, and document root cause for application problems and assist Systems Engineering team on identifying server problems.

    Share on-call responsibilities with other team members

    What BGRS Offers

  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work / life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form