Research & Sales Support Coordinator
Harvard Business Review
Guragon, India
4d ago

Harvard Business Publishing (HBP) is an idea-driven company with a commitment to improving the practice of management. We're a wholly owned subsidiary of Harvard University serving customers across three primary markets : educational institutions, corporations, and individual managers.

Business educators worldwide use course materials from the Higher Education group to add dynamic, real-life perspectives to undergraduate, MBA, and executive education programs.

We also offer resources and seminars that support participant-centered learning, the cornerstone of a teaching practice that stimulates students' thinking and prepares them for future managerial decision-making.

Harvard Business Publishing Corporate Learning partners with clients to create world-class leadership development solutions for managers at all levels in global organizations and governments.

We leverage the management insight, thought leadership, and expertise of Harvard Business School faculty and Harvard Business Review authors to provide solutions that are relevant to today's most pressing business challenges.

Research & Sales Support Coordinator (RSSC) will provide backend sales support to our sales teams and also provide critical administrative direct customer support to our clients.

The RSSC should be adept at managing ongoing client requirements including setting up our products, fulfillment and resolving billing / invoice issues.

This position would report into Sales Support Manager (Based in India).

Key Responsibilities :

  • Market Research
  • o Basic understanding of research techniques, information sources, and statistical analysis / analytic techniques relevant to different geographies and industries

    o Research In the area of HR, Organizational behavior, and Organizational culture - research on trends, issues, and concepts to efficiently respond to complex research questions by delivering synthesized, actionable facts and insights to our Sales Team.

    o Structuring research and presenting facts and insights as per our standard templates

  • Content Management
  • o Become proficient with Corporate Learning content management systems and technology platforms to manage and research content.

    o Ability to research on content (Articles, case studies, videos etc) in area of as HR, Organizational behavior, and Organizational culture to align content offerings to client needs

  • Proposal Support
  • o Expert Power point capabilities to quickly design and format client proposals.

  • Client Support
  • o Ability to provide strategic support to our Higher education clients, on our various e-learning offerings (Simulation Multimedia cases etc)

    o Training client’s administrative resources on accessing content, registering faculty and usage reporting

    o Adept in managing Sales and Marketing related operations which include setting up simulations and other e-learning setups for our clients

    o Customize and run email campaigns through our marketing tool Engage to drive lead generation and visibility of our products and offerings

    o Occasionally help support Higher Education sales team in managing events such as case method teaching seminar etc

    Requirements :

  • Bachelor's degree (Education in the field of HR, organization behavior is a plus)
  • 1-3 years’ experience in providing sales support
  • Experience in working with Power point is a must. Advanced power point skills will be a plus
  • A team player able to work effectively within a team setting and across cultures with clients around the globe, experience in working with global sales teams and education industry will be a plus
  • Excel under intense work schedule with conflicting demands on time and resource
  • Proven success working in a team environment and in balancing multiple priorities
  • Self-motivated, detail-oriented.
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